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Customer Care

We are happy to offer complimentary shipping on all domestic orders via FedEx Ground (3-5 business days).

Need your Katharine Page sandals sooner? Here are some other options:

Fedex 2Day shipping is $25.00.

Fedex Overnight shipping is $45.00.

Orders are shipped Monday through Friday, excluding Holidays.

You will receive an e-mail confirmation once your order has been placed.  You will receive another email once your sandals have shipped- containing the tracking information for your package.

If you have any special shipping needs, please let us know. We will do our very best to accommodate you. 

Shipping to Canada via FedEx Ground $25.00

Shipping to Rest of the World $40.00

Delivery times for international shipping depend on the country that we're shipping to. Times can vary from 5–21 days.

Please note: customs clearance is different in every country. You may be charged additional fees, tariffs and other fees on top of the shipping charges. We cannot assume responsibility for these additional charges.

RETURNS

We hope that you will be completely satisfied with your order, but we know that sometimes a return or exchange is necessary.

Katharine Page gladly accepts returns and exchanges on all new, unused sandals in the original, undamaged shoebox within 14 days of receipt of your order.

To make a return, contact us at shop@katharinepage.co and we'll send you a Return Shipping label.

You will receive an email once your return has been processed.

Refunds will be issued in the form of the original payment. Please allow up to 5 business days for your refund to be processed. Please note that your credit card issuer or banking institution may require additional time to process the refund to your account.

EXCHANGES

We will make every effort to meet your exchange request.

Please call, or email, us with your request before shipping back your item.

Our leathers have been chosen for their exceptional quality, durability, and their beautiful finish.  

With the proper care and attention, your sandals will age beautifully over time.

Baby wipes are good for keeping your sandals clean, or you can use a soft cloth with a mild hand soap and warm water to gently wipe the surface.

If your sandals get wet, allow them to dry naturally at room temperature.  Never place them in front of direct heat or sunlight for prolonged periods of time as this may cause the leather to crack, or the color to fade.

Katharine Page sandals are unique and they will only improve with age.