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Customer Care

We are happy to offer free domestic shipping on all orders via FedEx Ground (3-5 business days).

Need your Katharine Page sandals sooner? Here are some other options:

Fedex 2Day shipping is $25.00 per order.

Fedex Overnight shipping is $45.00 per order.

Orders are shipped Monday through Friday, excluding Holidays.

Orders received before 12PM EST will be shipped that same day.

Orders placed after 12PM EST will be shipped the following day.

Orders received after 12PM EST on Friday will be shipped the following Monday.

You will receive an e-mail confirmation after your order has been placed. Upon the shipment of your order, you will receive an email containing the tracking information for your package.

If you have any special shipping needs, please contact us. We will do our very best to accommodate you. 

Unfortunately, we cannot offer free international shipping.

Shipping to Canada via FedEx Ground $25.00

Shipping to Rest of the World $40.00

Delivery times for international shipping depend on the country that we're shipping to. Times can vary from 5–21 days.

Please note that customs clearance is different in every country. You may be charged additional fees, tariffs and brokerage fees on top of the shipping charges. We cannot assume responsibility for these additional charges.

RETURNS

We hope that you will be completely satisfied with your order, but we know that sometimes a return or exchange is necessary.

Katharine Page gladly accepts returns and exchanges on all new, unused sandals in the original, undamaged shoebox within 14 days of receipt of your order.

For your convenience, we offer free return shipping and have included a pre-paid return shipping label with all domestic orders.

To make a return, complete the return form included with your order and place it in the package. Affix the prepaid shipping label to your package and drop off your package at a FedEx location.

You will receive an email once your return has been processed.

Refunds will be issued in the form of the original payment. Please allow up to 5 business days for your refund to be processed. Please note that your credit card issuer or banking institution may require additional time to process the refund to your account.

EXCHANGES

We will make every effort to meet your exchange request.

Please call, or email, us with your request before shipping back your item.

Our oak bark tanned leathers have been chosen for their exceptional quality, durability, and beautiful finish. 

Nature supplies the main ingredients for the tanning of our leathers. This ecologically sustainable method produces a leather that is extremely durable, but also flexible and breathable.

Because no chemicals are used, our leather is non-irritant, soft to the touch, and ages richly over time. This change of color is characteristic of oak bark tanned leather. 

Baby wipes are good for keeping your sandals clean, or you can use a soft cloth with a mild hand soap and warm water to gently wipe the surface.

If your sandals get wet, allow them to dry naturally at room temperature.  Never place them in front of direct heat or sunlight for prolonged periods of time as this may cause the leather to crack, or the color to fade.

Katharine Page sandals are unique and luxurious, and they will only improve with age.